Diploma in Front Office Management

Course Overview

The Diploma in Front Office Management is a 1-year professional course designed for individuals looking to start a career in the hospitality industry. The program focuses on front desk operations, guest handling, reservation systems, and customer service. It trains students to become the face of hotels, providing the best first impression to guests.

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Eligibility

• Minimum qualification: 10th or 12th pass from a recognized board
• Age: 17 years and above
• Basic English communication skills
• Friendly personality and good grooming preferred

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Course Highlights

• Duration: 1 Year
• Mode: Full-time (Classroom + Practical Training)
• Internship: Training in leading hotels or hospitality setups
• Certification: Diploma awarded by a government university
• Focus Areas: Reception duties, guest service, reservations, billing, communication skills

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Course Modules

• Introduction to Hospitality and Front Office
• Guest Check-in and Check-out Procedures
• Reservation Systems and Booking Management
• Handling Guest Complaints and Special Requests
• Telephone Etiquette and Communication
• Night Auditing and Billing
• Use of Property Management Systems (PMS)
• Internship / On-the-Job Training

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Career Scope

After completing this course, students can work in:

• Hotels and Resorts
• Airlines and Airports
• Cruise Ships
• Corporate Offices (Front Desk/Reception)
• Hospitals and Service Apartments

Job Roles Include:

• Front Office Assistant
• Guest Relations Executive
• Receptionist
• Reservation Executive
• Night Auditor
• Lobby Manager (Entry-level)

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Why Choose Us?

• Experienced trainers from hotel industry
• Practical training in real or simulated hotel front office setups
• Industry tie-ups for internship and placement
• Focus on soft skills, grooming, and communication
• Small class sizes for personal attention

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Contact Us

Call: 9363903987
Visit: https://elitesafetyindia.com/